The SearchEye Customer Happiness Guarantee - SearchEye.io

The SearchEye Customer Happiness Guarantee

At SearchEye, we are committed to building a world-class SEO platform that your agency or business can rely on. We are obsessed with delivering quality products with consistent turnaround times (TAT).

That said, we understand that $hit happens. We may have missed the mark on a project or unable to deliver on a specific link.

We fully guarantee our service and stand by each piece of work we deliver.

SEO Deliverables Service

Whether it’s technical SEO, SEO audit, content creation, or content optimization, our goal is to ensure that every client gets satisfactory business outcomes from their SEO campaigns. At SearchEye, we believe in maintaining transparency at every step of the way.

  • Turnaround Time: Your time is valuable to us. That’s why we give you a Turnaround Time (TAT) for each SEO deliverable. If we don’t deliver on time, we’re happy to provide you with a full refund.
  • Sample Link: We try keeping every deliverable crystal clear by sharing a sample link for each.
  • Revisions: We provide up to 2 revisions for all SEO deliverables.
  • Feedback call: If you’re not happy with our work, you can simply book a 20-minute call with one of our SEO managers.
  • Quality Issues: At SearchEye, quality is a top-most priority. Write us honest feedback on what you were expecting; we’ll provide you with a full refund.
  • No Run-of-the-Mill SEO: We stand by our work and refund if you are not satisfied with the quality or delivery time.

Content Marketing Service

Our team of expert content writers and marketers ensures you get the highest content quality. We go out of the way to get an in-depth understanding of your business and its content marketing goals. And we make it a point that we deliver as per every client’s expectations. Plus, if you’re not happy with our work, we’ve got you covered:

  • Feel Free to Ask for Revisions: We provide up to 2 revisions for all content-related work.
  • Turnaround Time: We work on pre-decided content timelines, and if we fail to deliver on time, you can ask us to pay you back in full.
  • Transparency: See sample links before we start working on any content-related task or project.
  • Content Quality Guarantee: Not happy with our work? Book a 20-minute call with one of our SEO managers to go through it.
  • Get Full Refund: If you’re not happy with our work, do send us honest feedback with your expectations, and we’ll be glad to give you a full refund.

Link-Building / Digital PR Service

We acknowledge the difficulties within the link-building industry. With 6+ years of experience, we have worked with 1,000s of bloggers and influencers; and so we have deep relationships with those who matter across business verticals. To be as “transparent” as possible, we’ve incorporated a “confidence score” into each selectable site. While we always aim to get 100% of orders fulfilled, we recognize many link-building space challenges.

Inclusion

Each order includes one backlink, any additional requested links will incur a cost of a minimum of 50% of the total cost of the order. SearchEye works with various editors, publishers and brokers who have individual policies with regards to link building, therefore we must follow these and adjust pricing where there are requests outside of what is included an the order.

Index

If a backlink does not index, SearchEye will provide a credit of up to half of the order value.

Digital PR Sites

Digital PR sites are mostly high-authority publications like Forbes, Entrepreneur, American Express, etc. We help you get links and press mentions on these sites, but we don’t always have full control over what gets published. Our Digital PR experts do not make false promises. For instance, if we commit to bringing you a Do-Follow link, we make sure you get it; else, we provide you with a full refund. We guarantee all links and content for a minimum of 3 months.

Here are occasions where we offer you full money-back without asking any questions whatsoever:

  • If a link gets stripped or a post is taken down within 3 months.
  • If a piece of content gets rejected by the publication.
  • If the publication marks a link as “No-Follow” when our system specifies Do-Follow.
  • If a brand gets mentioned unfavourably.
  • If it’s been over 60 days and you didn’t get the desired content/link placement.
  • The article is not relevant to the nature of the client link.

Exclusions

We do not guarantee the specific content or anchor mentioned in a Digital PR article (although we’ll use best efforts).

While we use professional copywriters and journalists for these pieces, we cannot always provide content before sending it to the publisher (depending on the publisher, urgency of the topic i.e. newsworthy).

For full featured articles submitted by the client, where a link or mention may have been stripped, we offer a 50% refund. There is some risk for SearchEye, and the client does receive the benefits of a featured article on a reputable publication.

The client provides the content. The content is about a profile dedicated to their client (celebrity, enthusiast).The article was published but only some links or a phrase with the link was removed. Do we still provide refund?

Premium Sites

These are sites and publications with a Domain Rating between 50 and 70. At SearchEye, we have pretty good relationships with such sites. We have quite a bit of control over the content and links that we get placed on these sites. Here are some occasions where we provide you full refund on link-building services related to premium sites:

  • If a link gets stripped or a post is taken down within 3 months.
  • If a piece of content gets rejected by the publication.
  • If the publication marks a link as “No-Follow” when our system specifies Do-Follow.

Refund Policy: In case of any of the above situations, we first recommend you an alternative site. If you disapprove of the alternative website, we offer you a full refund.

Content Approvals and Revisions: With premium sites, you’re able to approve content before we send it to the publisher. We also allow for up to 2 revisions for each content piece. We do not allow revisions to the content or link after publishing.

Guest Posts

Fetching guest posts on authority sites is a long-drawn process. But we make sure you get quality guest posts within the stipulated turnaround time. At SearchEye, our goal is to help you earn backlinks and become an authority in your niche. To meet that goal, we display the ultimate sincerity and dedication. Plus, we assure you of tangible results from our guest posting campaigns.

Here are occasions when we offer full refunds on our guest posting services.

  • If the client is unhappy with the content or the brand gets mentioned in an “unflattering” way.
  • If the post doesn’t meet specifications (Domain Rating or Traffic), Branded Anchors, etc.
  • If it’s been over 30 days and we still haven’t got you the desired guest post placed.
  • If the article is not relevant to the nature of the client’s link.
  • Refund Policy: We recommend 3 alternative sites, with the ability to pick one. If you disapprove of the alternative websites, we offer you a full refund. We will keep up the existing content/link (unless you’d like it taken down).

Content Approvals: With Guest Posts, you’re able to approve content before we send it to the publisher. We allow for 2 revisions for each content piece. We do not allow revisions to the content or link after publishing.

Link Insertions

We make our best efforts but cannot guarantee exact anchors requested for link insertions.

Refund Policy: SearchEye will provide alternate anchor texts for a link insertion, with the ability to choose one. If the customer disapproves of the alternate anchors SearchEye can provide a credit for the order. Only if SearchEye is unable to deliver on a link insertion will a refund be provided.

Guest Post Opportunities

Guest Post Opportunities include a natural anchor and a backlink to a blog page. Homepage links and branded anchors are not allowed.

Content Approvals and Revisions: With guest post opportunities, you’re not able to approve content before we send it to the publisher.

Refund Policy: Only if SearchEye is unable to deliver on a guest post opportunity will a refund be provided.

Access to The Platform

While we do our best to make sure you’re 100% satisfied with the products and services we offer, we reserve the right to reject orders, clients, and agencies. The SearchEye team will always provide written clarification and feedback on why a specific order was denied or why we could not service a particular client and/or agency.

If you have any questions, please contact our team desk at work@searcheye.io.

If you’d like to learn more about our services or book a demo, please contact us here.

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